Every server we run has three layers that need looking after: the hardware it runs on, the operating system and apps on top, and the network that connects it to your customers. Most hosts look after one or two. We take care of all three, with the same engineers, under one plan. Here’s where we focus, and exactly what we do at each layer.
Compute
Name-brand Dell, HPE and Supermicro servers, monitored, maintained and repaired by us.
Operating system & software
Patched, secured and supported, on a schedule that fits your releases.
Connectivity & protection
Protected from attacks, routed for speed and backed by a 100% network SLA.
Every dedicated server we run is name-brand hardware, built to your spec in our U.S. data centers. Our engineers monitor it, repair it and keep it current, so you never have to touch a server or chase a part.
We watch the hardware so you don’t have to.
Something fails, we replace it. No hardware ticket needed.
Kept current and in reach, without surprises.
Grow on the same server, and leave nothing behind.
Ping and hardware checks on every server, around the clock.
Drives, memory, power supplies and fans swapped within 2 hours, or 1 hour on managed plans.
Array health watched, rebuilds overseen after a drive swap.
From the client portal, or ask an engineer.
1 TB of offsite backup storage with self-service restores.
We restore files, databases or the whole server.
We run the jobs, watch for failures and test a restore monthly.
Veeam backups, immutable storage options and a written DR plan.
Physical hosts, storage and network maintained by us.
If a host fails, your VM restarts on a healthy host.
Add CPU, memory or disk as you grow, without a migration.
Host updates scheduled by us, with notice before any VM restart.
Take and restore snapshots yourself from the client portal.
We restore files, databases or the whole VM.
We run the jobs and test a restore monthly.
Veeam backups and a written DR plan.
Your OS and software are where management makes the biggest difference. Our engineers patch, secure, watch and support them, on a schedule built around your releases.
Updates land when you’re ready, never mid-release.
Locked down on day one, watched every day after.
When a service stumbles, an engineer steps in.
The stack you run, set up and kept current.
Critical security patches applied as they are released.
Applied, with the reboot timed with you.
A monthly window agreed with you, so updates never land mid-release.
Every change logged, approved and rolled out to a runbook.
Load, RAID, swap, services and website uptime. $49/month add-on for self-managed servers.
An engineer investigates and fixes the cause, day or night.
Application-specific checks and thresholds for your stack.
SSH, services, permissions and firewall locked down at setup.
Rules set up, changed on request and reviewed by our engineers.
ESET installed, updated and monitored.
Scheduled scans, patch-gap reports and compliance support.
AlmaLinux, Rocky Linux, Ubuntu, Debian, CloudLinux and Windows Server 2016/2019.
Set up, updated and supported. Management is $79/month with cPanel.
Web servers, databases, PHP and common services.
PHP, MySQL/MariaDB, Apache and Nginx upgrades done for you.
Software outside the standard list, by agreement.
Critical security patches applied as they are released.
We snapshot the VM first, so a bad patch rolls back in minutes.
A monthly window agreed with you.
Every change logged, approved and rolled out to a runbook.
Load, memory, swap, disk, services and website uptime.
An engineer investigates and fixes the cause, day or night.
Application-specific checks and thresholds.
SSH, services, permissions and firewall locked down at setup.
Rules set up and changed on request.
ESET installed, updated and monitored.
Scheduled scans and compliance support.
Linux distributions and Windows Server on cloud VMs.
Set up, updated and supported.
Web servers, databases, PHP and common services.
PHP, MySQL/MariaDB, Apache and Nginx upgrades.
By agreement.
The network is the foundation under everything. Every server and VM, managed or not, sits on the same protected network across our three U.S. data centers.
DDoS protection that’s always on, before traffic reaches you.
Multiple carriers, routed for the fastest path.
Network availability you can hold us to.
Chicago, Ashburn and Los Angeles.
Network availability backed by service credits.
Always on; managed plans get a higher-capacity tier.
Traffic routed across multiple carriers for low latency.
See your usage live in the client portal.
Redundant power and cooling in Chicago, Ashburn and Los Angeles.
Network availability backed by service credits.
Always on; managed plans get a higher-capacity tier.
Traffic routed across multiple carriers for low latency.
See your usage live in the client portal.
The same three U.S. data centers.
The people behind all three layers, a call or ticket away.
Any authorized contact, no limit on contacts.
30 min on every plan; 15 min priority when managed.
Dedicated: 2/mo Managed, 4/mo Fully Managed. VMs: 1 and 2.
Accounts moved from your old host at no charge.
$150/hour, or less with prepaid blocks.
Choose how much of the stack we run. Prices are per dedicated server, per month, and you can add a plan to a new order or to a server you already run with us.
The same plans for cloud VMs, priced per VM, per month, for Linux or Windows.
| Feature | Self-Managed | Managed | Fully Managed | Enterprise |
|---|---|---|---|---|
| Network SLA | 100% | 100% | 100% | 100% + High Availability Guarantee |
| Hardware replacement | 2 hours | 1 hour | 1 hour | 1 hour |
| Support response | 30 minutes | 15 minutes, priority | 15 minutes, priority | 15 minutes, priority + escalation path |
| Phone support | Outages, hardware & network | Any in-scope issue | Any in-scope issue | Any in-scope issue |
| Monitoring | Basic (ping, hardware) | Advanced, with response | Advanced, with response | Advanced + custom checks |
| OS updates & patches | — | On demand + critical | Scheduled monthly window | Change-managed |
| Software installs & fixes | — | Supported software | Supported software + stack upgrades | Any agreed software |
| Backups | 1 TB R1Soft, self-service restores | Engineer-assisted restores | Managed + monthly restore test | Veeam + DR plan |
| Security | DDoS protection | DDoS, higher capacity | + Hardening, ESET, managed firewall | + Vulnerability scans, compliance support |
| Engineer hours included | — | 2 a month (1 on cloud VMs) | 4 a month (2 on cloud VMs) | Pooled, per contract |
| Free cPanel migration | — | Yes | Yes | Full migration plan |
Prices are per server or VM, per month. Cloud VMs follow the same plans; a failed host means your VM is restarted on a healthy host instead of a hardware swap.
Two things every customer can count on, whatever plan you are on.
Book our engineers by the hour for one-off jobs: installs, configuration, upgrades and troubleshooting. $150 an hour, or save with prepaid blocks. You approve every job before we start.
Any authorized contact on your account can call or open a ticket, 24/7, on every plan. Authorize as many people as you need; callers verify before we make changes. Call (800) 561-2656.
The hardware, the network, the 100% network SLA and 24/7 support access are the same either way. On a self-managed server you run the operating system: patching, monitoring beyond ping and hardware checks, and fixing what breaks. On a Managed or Fully Managed plan our engineers take over the OS layer, so your team can stay on your product.
Any authorized contact on your account, on every plan. There is no limit on the number of contacts, as long as they are authorized in our system. Callers verify their identity before we make changes.
Yes. You can add a plan to a new order or to a dedicated server or cloud VM you already run with us. Talk to an engineer at (800) 561-2656 and we will review the server before we take it over.
Book Engineering Hours: $150 an hour, or less with prepaid blocks. Managed and Fully Managed plans also include engineer hours every month (2 and 4 on dedicated servers, 1 and 2 on cloud VMs).
Yes. Cloud VMs get the same plans at a lower price: Managed is $59 a month and Fully Managed is $119 a month per VM. Instead of a hardware swap, a failed host means your VM is restarted on a healthy host.
Tell us what you run and our engineers will recommend a plan. Call (800) 561-2656 or chat with us 24/7.