Support

Proactive support. Our guarantee.

Stop waiting on open tickets and unresolved issues. GigeNET’s core focus is providing you with a level of service that cannot be compared to by any other hosting provider. It’s not marketing fluff, it’s not empty promises. Our clients are a testament to it. It’s our way of doing business.

True 24/7/365 On-Site Engineers

With hosting customers in more than 140 countries across the globe, we understand the importance that your websites are operational around the clock. And when something needs to be fixed, it needs to be fixed now. GigeNET’s entire technical support staff operates on-site, in the same facility that your servers are located, 24 hours per day. The next time you need something fixed, you know that when you call you’ll speak to a live engineer who is capable of resolving your issue immediately.

Support Techs

Trained & Certified Professionals

Every single one of GigeNET’s support engineers have a minimum of 5 years of experience in the hosting industry. In addition, the majority of our technical staff hold certifications in Linux, Microsoft, Cisco, and other areas related to your server deployment. Having an experienced, trained, and certified group of technical support engineers is crucial to ensuring the smooth operation of your hosting infrastructure.

Hardware, Network, Power, & Support SLA’s

Beyond our promises of 100% network uptime, high quality server-grade hardware, and industry-leading support, you have the security of knowing that our claims are backed with written guarantees.

Do you find that your team is spending more time putting out fires
and less time on projects that matter?

Browse our managed services solutions. Let us manage your systems so that you can get back to doing what you love.