Our customers choose us.
In fact, they've stayed with us longer than most of our competitors have been in business.
With the highest customer retention rates in the industry, it’s not a surprise that our many of our customers have been with us since day one. For two decades, our business has been focused on innovation centered around addressing the evolving needs of current and future customers. We’ve committed to our customers that each and every one of our products and features would be designed with them in mind. We’re so committed that when they tell us about new challenges we develop solutions, often from scratch, just for them.
We retain more than 99% of our customers year after year!
We offer comprehensive control of your systems via our client portal.
Our network is prized in industries that require breakneck speeds
Our tech support claim the highest scores on every certification exam.
Each product is 100% customer driven.
ProxyShield and Automated DDoS Protection were both developed to mitigate attacks that far exceeded our bandwidth. Our Automated DDoS service was able to filter an attack so large that it took down a transatlantic connection. The GigeNET network, on the other hand, was untouched. We deployed fastest route optimization on our networks due to our large number of game and VPN host customers. Both needed more speed and less latency. To address their concerns a better way of networking was born. The GigeNET of today continues to design advanced solutions for our customers. What can we design for you?
Your cloud servers
When we first began to put together a public cloud offering we started by asking customers what they wanted. We took the lessons others learned and we used that as our cloud’s foundation. On top of the features you find useful we added customer support and fully managed services, so that we can be there when you need us. We built it on top of a 10 Gigabit network, so that your cloud would be faster. We added the ability to scale up to 8 processors on a single VM, so your cloud could do more. See for yourself how our cloud measures up to your needs.
Partners for life
And not just inside the datacenter!
The lowest customer turnover rate in the industry – just under 1% – means we’re here for our customers from startup to enterprise. Our internal goals and SLAs are built around supporting our customers as an equal partner extending outside of the data center. We’ve provided clients with marketing and business advice, soundboards for developing ideas, DevOps help for fine tuning environments, and we create new products that address our customers’ business goals. We understand that as your IT Infrastructure partner we play only a small role. However, no matter what role we play, we are fully invested in your success.