100 Percent Network Uptime SLA

Your business simply cannot afford downtime. By partnering with Cisco & Juniper to develop a completely redundant, self healing high-performance network, Gigenet is able to boast one of the best uptime records in our industry. We provide you the reassurance that your infrastructure is in good hands.

How Do We Do It?


Dedicated Team

Receive a single point of contact with a dedicated account manager, your own systems engineer that will design your entire infrastructure, a 24/7 Level 3 support team that is here to resolve any technical issues you may have around the clock.
Read more about Gigenet's Pinnacle Support

Redundant Network

A fully redundant network with diverse POP's is powered by Juniper & Cisco gear & monitored around-the-clock by certified network engineers. A separate, 1000 Mb/s private network enables you to deploy and grow a fully scalable load balanced cluster.
Learn more about Gigenet's public network
Learn more about Gigenet's private network

Worldclass Datacenter

Gigenet operates our own world-class datacenter in Chicago, IL. Facility features: VESDA smoke detection, double-action dry pipe fire suppression, diesel generator backup, in-line UPS, Liebert HVAC systems, proximity card access, IP surveillance system, 24/7 on-site staff, and redundant fiber connections to our two downtown POPs.
Learn more about our datacenter

Industry Leading Service Level Agreements

No downtime. That is our philosophy. The best network, the best hardware, and the best support in the industry. These are meaningless claims if they are not backed by a written guarantee.
We put our money where our mouth is