You’re Not Alone. GigeNET Support is Here to Help.

GigeNET offers three different service level plans to our Dedicated Server clients. Set up for any budget, you are guaranteed at least our Express level of Support Service. Check the chart below to see which plan fits your needs. Our sales team is always ready to answer any questiions


Mini Banner Bronze
Express is the free, basic service that is included with every dedicated server by default.


Mini Banner Silver
Silver is a reactive service plan that includes everything in Express, with the addition of Nagios monitoring with NOC response as well as managed backups with 50 GB of included backup space.


Mini Banner Gold
Gold is a more proactive plan that includes additional services such as server hardening, optimization, migration assistance, security assessments, and vulnerability scanning.

Security and Maintenance Service Plans

Including and expanding on all of the perks of our highest tier management plan, our Security and Management service plans also include our unique Automated DDoS Protection, keeping your server free from DDoS attacks with an always on filter.


Platinum is the highest level of our Management and Support plans, and builds on the Gold plan features. Adding our newest service, Automated DDoS Protection, you get total piece of mind that nothing will affect your server.

Interested in a
Management Plan?

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Service Plan Features

Plan Feature Express FREE Silver $69/month Gold $169/month Platinum $239/month
24/7/365 Support Availability X X X x
100% Network Uptime SLA X X X x
One Hour Hardware Replacement SLA X X X x
Remote Reboot X X X x
Remote Console Available X X X x
Private Network Available X X X x
Ping and TCP Service Monitoring (Alerts Client) X X X x
Basic Remote Hands (Reboots / Visual Inspection) X X X x
Free OS Reinstall X X X x
Included System Administration Time 1hr/month 3hr/month 5hr/month 7hr/month
Nagios Monitoring / Server Metrics X X x
NOC Response to Monitoring Alerts X X x
RAID Array Monitoring X X x
Managed Backups X X x
Included Backup Space 50 GB 100 GB 200 GB
Server Migration Assistance X x
Server Hardening X x
Proactive Server Optimization X x
Security Assessment Scans X x
Vulnerability Scans X x
Automated DDoS Protection x

Automated DDoS Protection

Add our always on DDoS protection to any of our management plans for $150, or purchase our Platinum management plan!

Talk to our Sales Team


Interested in a
Management Plan?

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Included System Administration Time

Included system administration time can be used toward support for our list of supported operating systems and software. Anything tagged with (basic support) only includes installation and basic initial configuration. The supported software list is as follows:

Web Servers
  • Apache
  • LiteSpeed
  • Nginx
Database Servers
  • MariaDB
  • MSSQL (basic support)
  • MySQL
DNS Servers
  • BIND
  • djbdns
  • PowerDNS
Mail Servers
  • Exim
  • Postfix
  • Qmail


Operating Systems
  • CentOS
  • Debian
  • FreeBSD (basic support)
  • Ubuntu
  • Windows Server 2008
  • Windows Server 2012
  • Citrix XenServer
  • Kernel-based Virtual Machine, KVM
  • Microsoft Hyper-V
  • OpenVZ
  • Proxmox VE
  • Xen
Web Hosting Control Panels
  • cPanel/WHM
  • DirectAdmin
  • InterWorx
  • Webmin
Common Applications
  • Alternative PHP Cache, APC
  • chkrootkit
  • ClamAV
  • Maldet
  • Memcache / Memcached
  • mod_security (no custom rules)
  • Rootkit Hunter, rkhunter
  • SpamAssassin

Looking for more details about what you get in the Silver and Gold Support Service plans?

Learn More

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