You’re Not Alone. GigeNET Support is Here to Help.
GigeNET offers three different service level plans to our Dedicated Server clients. Set up for any budget, you are guaranteed at least our Express level of Support Service. Check the chart below to see which plan fits your needs. Our sales team is always ready to answer any questiions
Express is the free, basic service that is included with every dedicated server by default.
Silver is a reactive service plan that includes everything in Express, with the addition of Nagios monitoring with NOC response as well as managed backups with 50 GB of included backup space.
Gold is a more proactive plan that includes additional services such as server hardening, optimization, migration assistance, security assessments, and vulnerability scanning.
Security and Maintenance Service Plans
Including and expanding on all of the perks of our highest tier management plan, our Security and Management service plans also include our unique Automated DDoS Protection, keeping your server free from DDoS attacks with an always on filter.
Platinum is the highest level of our Management and Support plans, and builds on the Gold plan features. Adding our newest service, Automated DDoS Protection, you get total piece of mind that nothing will affect your server.
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Service Plan Features
|Plan Feature||Express FREE||Silver $69/month||Gold $169/month||Platinum $239/month|
|24/7/365 Support Availability||X||X||X||x|
|100% Network Uptime SLA||X||X||X||x|
|One Hour Hardware Replacement SLA||X||X||X||x|
|Remote Console Available||X||X||X||x|
|Private Network Available||X||X||X||x|
|Ping and TCP Service Monitoring (Alerts Client)||X||X||X||x|
|Basic Remote Hands (Reboots / Visual Inspection)||X||X||X||x|
|Free OS Reinstall||X||X||X||x|
|Included System Administration Time||1hr/month||3hr/month||5hr/month||7hr/month|
|Nagios Monitoring / Server Metrics||X||X||x|
|NOC Response to Monitoring Alerts||X||X||x|
|RAID Array Monitoring||X||X||x|
|Included Backup Space||50 GB||100 GB||200 GB|
|Server Migration Assistance||X||x|
|Proactive Server Optimization||X||x|
|Security Assessment Scans||X||x|
|Vulnerability Scans||X||x||Automated DDoS Protection||x|
Automated DDoS Protection
Add our always on DDoS protection to any of our management plans for $150, or purchase our Platinum management plan!
Talk to our Sales Team
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Included System Administration Time
Included system administration time can be used toward support for our list of supported operating systems and software. Anything tagged with (basic support) only includes installation and basic initial configuration. The supported software list is as follows:
- MSSQL (basic support)
- FreeBSD (basic support)
- Windows Server 2008
- Windows Server 2012
- Citrix XenServer
- Kernel-based Virtual Machine, KVM
- Microsoft Hyper-V
- Proxmox VE
- Alternative PHP Cache, APC
- Memcache / Memcached
- mod_security (no custom rules)
- Rootkit Hunter, rkhunter