Pinnacle Support Philosophy

Beyond the servers, 100% uptime network guarantee, and our industry leading portal, Gigenet’s core focus is providing you with a level of service that cannot be compared to by any other hosting provider. It’s not marketing fluff, it’s not empty promises. Our ecstatic clients are a testament to it. It’s our way of doing business.

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Our clients speak for us.


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True 24 x 7 x 365 On-Site Engineers

With hosting customers in more than 140 countries across the globe, we understand the importance that your websites
are operational around the clock. And when something needs to be fixed, it needs to be fixed now. Gigenet’s entire technical support staff operates on-site, in the same facility that your servers are located, 24 hours per day. So the next
time you need something fixed, you know that when you call you’ll speak to a live engineer who is capable of resolving
your issue immediately


Trained & Certified Professionals

Every single one of Gigenet’s support engineers have a minimum of 5 years of experience in the hosting industry. In addition, the majority of our technical staff hold certifications in Linux, Microsoft, Cisco, and other areas related to your server deployment. Having an experienced, trained, and certified group of technical support engineers is crucial to ensuring the smooth operation of your hosting infrastructure.


Dedicated Support Team

Having a team of professionals dedicated to supporting your particular hosting platform is essential to ensuring maximum uptime, performance, and speedy resolution to any problems that may arise. Gigenet takes a different approach to providing support. When you call or submit a ticket, you know that you aren’t in a queue to be answered by a random “call center” rep. You will be assigned to a dedicated support team that understands your infrastructure and you’ll work with the same people every time; from planning your initial deployment, to resolving issues, expanding, maintaining your systems, and everything in between.


Hardware, Network, Power, & Support SLA’s

Beyond our promises of 100% network uptime, high quality server-grade hardware, and industry-leading support, you have the security of knowing that our claims are backed with written guarantees. If we don’t exceed your expectations, beat our promises, and provide the overall best hosting experience that you’ve ever had, we’ll pay you for it.


Award-Winning Support

What better way to show our expertise and customer satisfaction than
to show off our numerous hosting awards; voted for by our customers
and issued by independent third-parties?


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