Partner with GigeNET and Start on the Right Foot
We Are Part of YOUR Team
As a Preferred Service Partner, you will be assigned to a Partner Program Manager that will provide you with all of the tools you need to succeed in selling our products. Whether you need help writing a proposal or custom quote for your client, or need a technical engineer from our team to represent you in a meeting with your client to help you close the deal, GigeNET is here to help.
We understand that it is important for you to be able to provide fast resolutions to any support issues that your clients have. As their direct line of contact, you will provide all Level 1 technical support to your customers; however, any issues that you and your support team cannot resolve can be submitted to our support engineers for immediate assistance, potential escalation and resolution. Resellers receive automatic ticket escalation; your issues will be immediately escalated to “critical” status and our top engineers will review and respond, bypassing GigeNET’s own internal Level 1 team to ensure you have a resolution right away — to even the most complicated issues.
One of the key benefits of being a Preferred Service Partner is receiving access to heavily discounted pricing on Gigenet’s services. In addition to getting free setup on everything, resellers obtain monthly recurring discounts of up to 20% off the retail website pricing. On top of that, Gigenet sends out special reseller-only deals that you can promote on your website as a special offer. This is great for keeping your offers “fresh” and promoting sales.
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Requirements to Join
- Provide verifiable business contact information and websites.
- Provide first level technical support to your clients.
- Provide billing and accounting to your clients.
- Responsible receiving and resolving all abuse complaints (SPAM, DCMA, etc.).
- Must be a current GigeNET customer with at least 5 servers at regular price.
If you meet the above requirements, please complete the application form (further) above, and one of our Partner representatives will contact your with more information.