Support
Job description: Level 1 Support Technician
Position Summary:
The Level 1 Support Technician is responsible for working in a team environment to support GigeNET’s growing customer base. The Level 1 Support Technician will also be a crucial member of the technical team in addressing product related issues specific to the local data center.
Principal Responsibilities (but not limited to):
- Level 1 Help Desk Support of GigeNET’s customer base including phone calls, emails, tickets and chats.
- Installation and support of all products GigeNET sells or provides to its customer base.
- Ongoing training on products that we support and research in to new products the market is using.
- Provide support for internal equipment and services.
- Be proficient with all products GigeNET is responsible for providing support for.
- Work on projects that are assigned by management.
Job Requirements
- 1 - 3 years of non-professional or professional experience with various open-source environments and the hosting industry.
- Strong Linux Server and Windows Server background a must.
- Excellent verbal and written communications skills.
- Strong attention to detail, making and keeping commitments and meeting deadlines a must.
- Customer Relations background a must.
Send your resume to careers@gigenet.com
Sales
Job description: Business Development Representative
Position Summary:
GigeNET ward winning national organization providing Cloud Based Computing, Dedicated Servers, Web Hosting, Server Co-Location s with DDOS/denial of service protection is seeking new business development executives at their Arlington Heights, IL headquarters.
We have a national and global reach and are the cutting edge of Cloud Based Computing Technologies.
Responsibilities include outbound telephone solicitation to a designated data base for qualification and development of sales leads; follow up and qualification of web base prospect inquiries; facilitation of appointment setting and database management. This is an inside sales business development position with career opportunities throughout the company.
The ideal candidates will have the following qualifications:
- The ability to create sales opportunities over the phone and develop rapport with prospective clients
- Outstanding verbal/telephone skills as well as written skills for presenting a professional organization
- Business Development or Sales Background utilizing a consultative model is preferred
- Proven successful track record in achieving and exceeding organizational sales goals selling technical based products/services (Cloud & Colo experience a plus)
- Self-starter, goal-oriented, and motivated by financial rewards
- Self-confident in a variety of settings with solid belief in his/her own success and capabilities
- Professional, energetic phone presence
- Solid follow-up and organizational skills
We offer a competitive salary plus commissions, full benefits, 401(k), career growth in a fast paced environment.
If you are ready to join a team in a very upcoming technological field, please email your resume to careers@gigenet.com and indicate the position you are seeking.
Send your resume to careers@gigenet.com
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