GigeNET

It Starts with Fanatical Support® and your Support Team

• Fanatical Support® isn't just what we do. It's really what makes us, well, us-our drive to do more than what our contracts, Service Level Agreements and guarantees say we will.
• Very Live, 24x7x365 Support. Your Account Manager and your Support Team are accountable for making sure that all your needs are met.
• Working alongside your Support Team is a dedicated Exchange Engineering team.
• We have a close and continuing partnership with Microsoft, allowing us to collaborate on the best solutions, tools and procedures for delivering the best solutions.

High Availability Infrastructure and Configuration

• Fully redundant High Availability (HA) infrastructure designed and built to minimize the impact of any component failure
• Load balanced and clustered environment
• Delivering 100% application uptime-guaranteed

Complete Exchange Email and Collaboration Features

• Offers collaboration for all Exchange users within the same domain
• Schedule meetings and share calendars
• Create contacts in the Global Folder that can be shared and create distributions groups
• Manage and modify Public Folders for organizing content
• All mailboxes have full MAPI capability (not just a scaled down version delivering only POP3 or IMAP access)
• Full integration with Outlook 2007 and Entourage 2008 clients for the best end-user experience (Rackspace provides either client with each mailbox)
• Access through (Outlook Web Access) OWA from any internet enabled PC (Internet Explorer is the preferred browser)

Our Backup Strategy and Unrivaled Data Recovery Times

• We take snapshots every 30 minutes to protect you and your users from accidental deletion and failure, and to eliminate single points of failure in the storage system
• Recover any email that has been deleted in the past 30 days immediately and any mailbox (including messages) lost in the last 30 days within 6 hours

Premium Anti-Virus and Anti-Spam Comes Standard

• Premium spam filtering and anti-virus solution included
• Eliminates 98% of unwanted email before it ever reaches your inbox
• Spam filtering system, powered by Cloudmark®, features Advanced Messaging Fingerprinting™ and real-time threat intelligence to rapidly detect spam

Allocated Storage Space

• Each mailbox is initially provisioned and configured with 2 GB of allocated storage space and 1GB in public folder per domain
• Add storage in 1 GB increments
• Any mailbox can grow to 10GB in size, but we strongly recommend that each mailbox does not exceed 5GB

Anywhere Access

All Hosted Exchange accounts can easily be upgraded through our web-based control panel to include real-time synchronization of email, calendars, contacts and tasks with the following services:

• BlackBerry from Research in Motion (RIM)
• iPhone from Apple (using IMAP)
• ActiveSync for Windows Mobile 5.0 devices (including Direct Push technology)

Note: An unlimited data pack from your wireless service provider is recommended. iPhone requires a new two-year AT&T service plan and the latest version of iTunes.

Web-based Management Portal

• Built using Microsoft.Net
• Administer your Hosted Exchange configuration, domains and users in real-time without any in-depth technical knowledge
• Perform tasks such as setting aliases, creating groups, adding users, allocating storage, forwarding and resetting passwords
• Empower end-users to set up their accounts, access their spam settings and reset their own passwords

Dedicated Microsoft Exchange

Get all of the same features and support as our hosted Exchange solution except have it on your own dedicated server cluster. This option is great for larger companies that want to take advantage of volume discounts as well as have more control over their Exchange infrastructure.